IT Based Monitoring

Vehicle Trip Counting System (VTCS) is automatically operated without any human involvement. This web based system is accessible through internet in any part of world. The amount of waste delivered by each vehicle can be seen in real time with a picture of the vehicle. The Turkish contractors have also given access to this system for continuous monitoring.

Amount of waste collected from the city and transferred to dumping areas is kept in record using Vehicle Trip Counting System (VTCS). This web based system operating without any human involvement is accessible through internet at any place. VTCS has been installed on weighbridges where amount of waste delivered by each vehicle can be seen in real time with a picture of the vehicle.

To efficiently manage a fleet of 600 operational vehicles, trackers have been installed on all operational vehicles including contractors’ vehicles. LWMC is ensuring optimum utilization of vehicles for cost effective efficiency and satisfactory waste collection. It tracks vehicle routes, the speed of travel, distance covered, points where vehicles stop, get parked etc.

All operational vehicles including contractor’s vehicles are being efficiently managed by Vehicle Tracking & Monitoring System (VTMS). Trackers have been installed in almost 600 official vehicles enabling to track location of vehicles round the clock using web application. It has helped keeping fleet movement under strict vigilance.

Aiming to effectively monitor the field activities of staff, LWMC has indigenously prepared a state-of-the art Android Based Digital Monitoring System using the latest technologies. Android based mobile devices coupled with PHP based web portal has opened a new era of web based monitoring.

Control Room aided with Video Wall Technology for:

• 1. Operational Monitoring.
• 2. Mid course Correction.
• 3. Gaps Identification.
• 4. Operation Analysis.
• 5. Monitoring of real-time pictorial evidence of workers in all 150 UCs at 844 assembly points.
• 6. Monitoring Real Time Tracking of vehicles route.
• 7. Monitoring of vehicles speed limit.
• 8. Real-Time monitoring of Trips & Weight.

LWMC has indigenously devised Penalty Management System with an objective to have a fast, reliable and online channel for intimation of operational deficiencies, monitoring the work done in response, recording and archiving data related with penalties. Penalty Management System will maintain a database of all imposed penalties enabling the top management to monitor the threads.

Complaint Management and Resolution System has been devised for registration of complaints lodged by public, escalation of complaints to the field staff and recording of resolution details of the complaints. The system has been outsourced to a well known company The Resource Group (TRG). TRG has deployed professionals and experienced call agents to handle waste related complaints.

TRG ensures that by error free and prompt escalation daily received complaints and citizen’s problems are resolved to satisfactory level. Till date more than one lac waste related complaints have been resolved received through helpline 1139.