Change is the most cherished desire of customers these days. Citizens want governments to change the style of delivering services, and make them more ‘customer focused’. If anyone wants to assess the achievements of LWMC for improving waste management services since its inception, the only relevant comment would be “they have ushered in the process of change, and the pendulum of waste management service has swung in favor of citizens”. Some change is already visible to acute observers and the rest will be seen and felt by everyone with passage of time. We aim to bring in a change where government performs its duties to collect waste / garbage from every doorstep of populace, and the citizens respond by demonstrating a positive attitude of avoiding litter on streets and disposing waste as responsible citizens only in prescribed manner.